Last updated: August 28, 2026

Privacy Policy

The privacy policy on Betya casino online sets out how Gemmy LTD, the operator behind the platform, collects, uses, stores, and shares personal information provided by account holders. It applies to all registered users in Canada and covers data gathered through casino activity, sportsbook use, account registration, and payment processing. Understanding what information the platform handles is a practical step before depositing or completing identity verification. This page explains the key areas of the policy in plain terms so Canadian players can make an informed decision about using the service.

What Personal Data Betya Collects

Betya collects two main categories of information: data provided directly during registration or account management, and data gathered automatically through platform activity.

During registration, the platform asks for an email address, a username, and a password. An account currency must also be selected at that stage. Additional personal details, such as full legal name, date of birth, residential address, and phone number, may be collected when KYC is triggered before the first withdrawal or during compliance reviews.

Data gathered automatically includes device identifiers, browser type, IP address, session duration, pages visited, and betting or gaming activity logs. This technical data is standard across online casino and sportsbook platforms operating under a Curaçao gaming licence.

Payment-related information is also processed when deposits or withdrawals are made. The platform supports 37 deposit and 33 withdrawal rails, including Interac and various cryptocurrency networks. Payment data is handled in accordance with the terms of each payment provider and the platform’s own security protocols.

Identity Verification Data

Before the first payout is processed, Betya requires identity verification documents. Acceptable documents typically include a government-issued photo ID, proof of residential address, and confirmation that the payment method used belongs to the account holder. Source-of-funds documentation may also be requested for larger transaction patterns.

KYC data is retained to satisfy anti-money-laundering and fraud-prevention obligations tied to the operator’s Curaçao gaming licence. This data is not collected during initial registration but is expected before any withdrawal is approved.

How Betya Uses Collected Information

Personal data collected by the platform is used for several specific purposes:

Processing deposits, withdrawals, and account transactions in CAD and supported cryptocurrencies
Verifying account holder identity through the KYC process
Delivering bonus offers, VIP+ tier rewards, and Betya Bucks programme benefits
Detecting fraud, unusual transaction patterns, and account misuse
Complying with legal, regulatory, and licence obligations under the Curaçao framework
Sending account-related communications, including security alerts and transaction confirmations
Personalizing the casino lobby and sportsbook interface based on activity
Providing customer support through 24/7 live chat and the support email address

Marketing communications may also rely on account data, subject to the opt-in preferences set during registration or adjusted in account settings.

Betya shares account data with third parties in limited, defined circumstances. Software providers across the 32-studio catalogue may receive game session data to support technical operation. Payment processors handling Interac, card rails, e-wallets, and cryptocurrency networks receive the transaction data necessary to complete each payment.

Regulatory and compliance partners may also receive information when required under the Curaçao licence or in response to lawful requests from authorities. The operator does not sell personal data to unrelated third-party advertisers as a general practice.

Canadian players in Ontario should note that Betya is not listed in the iGaming Ontario directory, which means it operates as an offshore platform relative to that province. The data-sharing standards applicable to AGCO-regulated Ontario operators do not apply here.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to maintain login sessions, remember preferences, and monitor browsing behaviour for analytics and personalization. Functional cookies are necessary for the site to operate correctly. Analytical and marketing cookies may be used to improve the experience and deliver relevant promotional content.

Cookie consent settings are typically managed through the browser or a platform-level consent tool. Disabling certain cookies may affect how the casino lobby and sportsbook function, particularly session management and game history features.

Data Retention and Account Closure

Personal data is retained for as long as the account remains active and for a defined period after closure or termination. Retention periods for financial and identity records are typically determined by anti-money-laundering regulations and the obligations attached to the Curaçao gaming licence, which may extend beyond the date an account is closed.

If an account is restricted, suspended, or subject to a responsible-gambling self-exclusion, the associated data remains on file for the retention period required by applicable rules. Requests for data deletion may be limited where retention is legally required.

Player Rights Regarding Personal Data

Account holders generally retain certain rights over the data Betya holds on them. These typically include the right to access a copy of stored personal information, the right to request corrections to inaccurate data, and the right to object to certain types of processing.

To exercise any of these rights, players can contact the support team through 24/7 live chat or by writing to the support email address. Response timelines are not specified in publicly available documentation, but requests related to account data should be submitted in writing to create a clear record.

Responsible Gambling and Data

Responsible-gambling tools on the platform, including deposit limits, loss limits, session reminders, cool-off periods, and self-exclusion, rely on account-level data to function. When a player sets a deposit limit of, for example, C$50 per day, that restriction is tied to the verified account and applied across all sessions.

Self-exclusion requests are handled separately from BetGuard, Ontario’s centralized exclusion registry, since Betya is not an iGaming Ontario regulated site. A direct request through the account dashboard or support team is required to activate a Betya-specific exclusion. For more on the platform’s approach to player wellbeing, see Betya responsible gambling.

Security Measures Protecting Account Data

The platform uses encrypted web connections to protect data in transit between the browser and the server. Account access is protected through password controls, and KYC verification adds an additional layer of identity confirmation before withdrawals are processed.

Cryptocurrency transactions benefit from the transparency and immutability of their respective blockchain networks. USDT, USDC, Bitcoin, Ethereum, and other supported assets are processed over verified networks including TRC20, ERC20, BEP20, Solana, Arbitrum, and others listed in the cashier. The minimum withdrawal threshold of C$20 and the standard weekly payout ceiling of C$10,000 are enforced at the account level, which also reduces exposure to unauthorized transaction activity.

Updates to the Privacy Policy

Betya reserves the right to update the privacy policy at any time. Changes take effect when the revised version is published on the platform. Players are responsible for reviewing the policy periodically, particularly after updates to account terms, KYC requirements, or payment processing rules.

For any questions about how personal data is handled, the 24/7 live chat and the support email address are the appropriate contact points. All data-related queries should include the account username and a description of the specific concern to allow for an accurate response.